Shipping policy

Shipping Policy

Last updated: April 2026

Overview

All Brix products are made to order and 3D printed upon confirmation of your order. Please allow time for production before dispatch.

1. Production Time

As each product is custom-made, please allow 1–3 business days for production before your order is dispatched. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Destinations

Brix currently ships within India only. We do not ship internationally at this time.

3. Delivery Timeline

Estimated delivery after dispatch is 3–5 business days depending on your location. Remote areas may take slightly longer. These timelines are indicative and not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on your delivery location and will be clearly displayed before you complete your order.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your shipment directly with the courier.

6. Delays

Brix is not responsible for delays caused by third-party courier partners once the order has been handed over for dispatch. In the event of a significant delay, please contact us at brixinnovations@gmail.com and we will do our best to assist.

7. Incorrect Address

Please ensure your delivery address is accurate at the time of placing your order. Brix is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us at brixinnovations@gmail.com within 4 hours of placing your order so we can attempt to update it before dispatch.

8. Damaged in Transit

If your order arrives damaged due to transit, please contact us within 3 days of delivery with photographs of the damage. We will arrange a replacement. Please refer to our Refund Policy for full details.

Contact Us

For any shipping-related queries, reach out to us at brixinnovations@gmail.com. We typically respond within 1–2 business days.