Refund policy

All Brix products are made to order and personalised to your specifications. Due to the custom nature of our products, we do not accept returns or offer refunds once an order has been placed and production has begun.

Order Cancellations You may cancel your order within 4 hours of placing it. After this window, your order enters production and cannot be cancelled. To request a cancellation, contact us immediately at brixinnovations@gmail.com with your order number.

Damages and Defects We take quality seriously. Please inspect your order upon receipt and contact us within 3 days of delivery if your item is defective or damaged. Attach clear unboxing vide and photographs of the issue to your email. Eligible claims will be resolved with a replacement only — we do not offer refunds for damaged or defective items.

To report a damage or defect, contact us at brixinnovations@gmail.com.

Non-Returnable Items As all products are custom-made to order, they are non-returnable by nature. This includes all personalised items regardless of whether custom text was added.

Errors in Personalisation Custom text is entered entirely at the customer's discretion during checkout. Brix is not responsible for spelling errors, incorrect text, or wrong colour selections submitted by the customer. Please review your customisation carefully before placing your order.

Exchanges We do not offer exchanges as each product is made specifically for your order.

Contact Us For any questions about your order, reach out to us at brixinnovations@gmail.com. We're happy to help.